Abuse
This Help article explains how to report and deal with harassment in the LINE app, and about responding when your rights have been infringed upon.
Attention
- We cannot respond if we cannot confirm the harassment.
- If the act involves a crime (e.g. death threats, illegal sexual encounters, selling drugs), or if actual harm is occurring, please contact the police.
Topics covered
- Frequently asked questions about reporting harassment
- Reporting harassment
- Dealing with harassment (e.g. abuse, group invitations)
- Dealing with issues caused by Unicode (special characters or symbols)
- Reporting rights infringements
Frequently asked questions about reporting harassment:
Note: We do not provide specific details about the violation, investigation results, or any actions we take.
Reporting harassment:
If you encounter harassment, report it in the following ways.
Note: Rest assured that if you report someone, they won't be notified that you did so.
To report someone in a chat on your main or sub device, see the steps below.
1. Tap
at the top of the chat > Settings.
2. Tap Report.
3. Select your reason for reporting them, then tap Agree & send.
To report a chat message:
1. Tap and hold the message you want to report.
2. Tap Report.
3. Select your reason for reporting the message, then tap Agree & send.
4. Choose whether or not to block the sender.
1. Tap at the top of the chat > Settings.
2. Tap Report.
3. Select your reason for reporting them, then tap Agree & send.
To report a chat message:
1. Tap and hold the message you want to report.
2. Tap Report.
3. Select your reason for reporting the message, then tap Agree & send.
4. Choose whether or not to block the sender.
1. Click
at the top of the chat.
2. Click Report.
3. Select your reason for reporting them, then click Agree & send.
To report a chat message:
1. Right-click the message you want to report.
2. Click Report.
3. Select your reason for reporting the message, then click Agree & send.
1. Go to the profile screen of the friend you want to report and tap.
2. Tap Report.
3. Select your reason for reporting them, then tap Agree & send.
at the top of the screen, select the participant you want to report > Next > Report.
2. Select your reason for reporting them, then tap Report.
3. Choose whether or not to remove the participant you reported.
at the top of the screen, select the participant you want to report > Next > Report.
2. Select your reason for reporting them, then tap Report.
3. Choose whether or not to remove the participant you reported.
at the bottom of the screen > Report.
2. Select the participant you want to report, and click Next.
3. Choose whether or not to remove the participant you reported, then click Report.
You can remove users who exhibit disruptive and inappropriate behavior from meetings.
Dealing with harassment (e.g. abuse, group invitations):
Preventing spam messages from friends
To prevent spam messages from a user you're already friends with, please block them. To prevent spam group invitations from a user you're already friends with, please block them and leave the group.
To prevent spam messages and group invitations from people in your friend recommendations (users you're not friends with)
To prevent spam messages and group invitations from people in your friend recommendations, see the following Help article.
Preventing chats from people you don’t know and group invitations
Useful info
If a spam email has been received at the email address you are currently using, please activate email filters or check the settings for your email rejection list. If you need assistance with configuring your email settings, please contact your email service provider directly.
Dealing with issues caused by Unicode (special characters or symbols):
If you're having issues caused by Unicode (special characters or symbols), perform the steps below from LINE for Windows or Mac.
1. From the Chat list, right-click on the relevant chat.
2. Click Delete.
1. From the Group invitations list, right-click on the relevant group.
2. Click Decline.
1. From your friend list, right-click on the relevant group.
2. Click Leave.
1. From your friend list, right-click on the relevant friend.
2. Click Change friend’s name.
3. Click the name that appears, then edit and save it.
Reporting rights infringements:
If another user is infringing on your rights, please report it from the Inquiry Form link for the relevant section below. Also, we need documentation (e.g. your health insurance card, certificate of residence, driver's license, passport) proving that you are the person whose rights were infringed upon to proceed with our response to the rights infringement. If you contact us while unable to provide the necessary documentation, we will not be able to proceed with our response.
• The registered information of the LINE account engaging in the problematic behavior is unknown (we need a phone number, email address, LINE ID, or QR code URL to identify the account).
• The problematic activity cannot be confirmed on LINE.
• The inquiry is from someone other than the person whose rights were infringed (however, reports from a guardian or a representative of the rights holder, such as an attorney or legal guardian, are accepted).
Please check the details above and contact us via this Inquiry Form.
See also:
Preventing chat messages from people you don’t know and group invitations
Attention- If the act involves a crime (e.g. death threats, illegal sexual encounters, selling drugs), or if actual harm is occurring, please contact the police.
Topics covered
- Frequently asked questions about reporting harassment
- Reporting harassment
- Dealing with harassment (e.g. abuse, group invitations)
- Dealing with issues caused by Unicode (special characters or symbols)
- Reporting rights infringements
Frequently asked questions about reporting harassment:
What actions will you take regarding the user I reported?
We process reports in the order we receive them, and take appropriate action based on the LY Corporation Common Terms of Use. For security reasons, we would be unable to provide you with the results of our investigation or details of the actions we took regarding the user who committed the violation, even if you contacted us about it.What will happen to the reported account or post?
We will determine whether the reported content violates our Terms of Use. If inappropriate activity is discovered, we will take measures in response to the activity in accordance with our Terms of Use. However, we are unable to take any measures if we determine that it didn't violate our terms.Note: We do not provide specific details about the violation, investigation results, or any actions we take.
Why didn't you take action even though I reported someone multiple times?
Reporting someone may not lead to us taking action if we determine that their activity hasn't violated our Terms of Use.Will the other user find out that I reported them?
The other user will not be informed that you reported them with the report feature.Reporting harassment:
If you encounter harassment, report it in the following ways.
Reporting from a chat
You can report spam or problematic messages and the people that send them from inside a chat.Note: Rest assured that if you report someone, they won't be notified that you did so.
To report someone in a chat on your main or sub device, see the steps below.
Main device
To report someone in a chat:1. Tap
at the top of the chat > Settings.2. Tap Report.
3. Select your reason for reporting them, then tap Agree & send.
To report a chat message:
1. Tap and hold the message you want to report.
2. Tap Report.
3. Select your reason for reporting the message, then tap Agree & send.
4. Choose whether or not to block the sender.
Sub device
iPad/Android
To report someone in a chat:1. Tap
at the top of the chat > Settings.2. Tap Report.
3. Select your reason for reporting them, then tap Agree & send.
To report a chat message:
1. Tap and hold the message you want to report.
2. Tap Report.
3. Select your reason for reporting the message, then tap Agree & send.
4. Choose whether or not to block the sender.
Windows/Mac
To report someone in a chat:1. Click
at the top of the chat.2. Click Report.
3. Select your reason for reporting them, then click Agree & send.
To report a chat message:
1. Right-click the message you want to report.
2. Click Report.
3. Select your reason for reporting the message, then click Agree & send.
Reporting someone from their profile
You can use this feature on LINE versions aside from LINE for Windows and Mac (sub devices).1. Go to the profile screen of the friend you want to report and tap
.
2. Tap Report.
3. Select your reason for reporting them, then tap Agree & send.
Reporting someone in a LINE meeting
Main device
1. Tap and hold the person you want to report > Report, or tap at the top of the screen, select the participant you want to report > Next > Report.2. Select your reason for reporting them, then tap Report.
3. Choose whether or not to remove the participant you reported.
Sub device
iPad/Android
1. Tap and hold the person you want to report > Report, or tap at the top of the screen, select the participant you want to report > Next > Report.
2. Select your reason for reporting them, then tap Report.
3. Choose whether or not to remove the participant you reported.
Windows/Mac
1. Move your cursor over to the image of the participant you want to report, right-click and select Report, or click at the bottom of the screen > Report.2. Select the participant you want to report, and click Next.
3. Choose whether or not to remove the participant you reported, then click Report.
You can remove users who exhibit disruptive and inappropriate behavior from meetings.
Dealing with harassment (e.g. abuse, group invitations):
Preventing spam messages from friends
To prevent spam messages from a user you're already friends with, please block them. To prevent spam group invitations from a user you're already friends with, please block them and leave the group.
To prevent spam messages and group invitations from people in your friend recommendations (users you're not friends with)
To prevent spam messages and group invitations from people in your friend recommendations, see the following Help article.
Preventing chats from people you don’t know and group invitations
Useful infoDealing with issues caused by Unicode (special characters or symbols):
If you're having issues caused by Unicode (special characters or symbols), perform the steps below from LINE for Windows or Mac.
For issues in 1-on-1 chats
Delete the chat history of the chat that has Unicode in it. To do so:1. From the Chat list, right-click on the relevant chat.
2. Click Delete.
For issues with group invitations
Decline the group invitation. To do so:1. From the Group invitations list, right-click on the relevant group.
2. Click Decline.
For issues with group chats
Leave the group. To do so:1. From your friend list, right-click on the relevant group.
2. Click Leave.
For issues with your friend list
Change your friend's display name. To do so:1. From your friend list, right-click on the relevant friend.
2. Click Change friend’s name.
3. Click the name that appears, then edit and save it.
Reporting rights infringements:
If another user is infringing on your rights, please report it from the Inquiry Form link for the relevant section below. Also, we need documentation (e.g. your health insurance card, certificate of residence, driver's license, passport) proving that you are the person whose rights were infringed upon to proceed with our response to the rights infringement. If you contact us while unable to provide the necessary documentation, we will not be able to proceed with our response.
Reporting rights infringements in LINE chats
We’re unable to respond to inquiries about the content of LINE chats because they are protected by privacy laws. If you can confirm harassment or a rights violation, please refer to Reporting from a chat and submit a report from the chat. If the behavior appears to violate the law, please consult the police, the courts, or other relevant authorities.Reporting rights infringements on LINE profiles
Please note that we may not be able to respond to reports of rights violations on LINE in the following cases:• The registered information of the LINE account engaging in the problematic behavior is unknown (we need a phone number, email address, LINE ID, or QR code URL to identify the account).
• The problematic activity cannot be confirmed on LINE.
• The inquiry is from someone other than the person whose rights were infringed (however, reports from a guardian or a representative of the rights holder, such as an attorney or legal guardian, are accepted).
Please check the details above and contact us via this Inquiry Form.
Reporting rights infringements of LINE official accounts
Access this Inquiry Form, fill in the necessary fields, then send your report.See also:
Preventing chat messages from people you don’t know and group invitations
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