Creating an account/Changing account information
The method for creating a new LINE account differs depending on the country you live in. See either of the methods below.
Note:
- Even if your device can receive text messages, you will not be able to use virtual phone numbers or phone numbers that start with 050.
- Be sure to use a phone number offered by a mobile service provider.
If you're using a non-smartphone cell phone for children, you won't be able to create or use a LINE account. If you're using a smartphone for children and cannot receive text messages, either create a new LINE account with Call me instead or check your contracted plan with your mobile service provider.
Note: The above information does not apply to some countries.
Attention
If you verify a phone number that is already registered to another LINE account, that account will be deleted. If you want to transfer your previous LINE account, refer to Transferring your LINE account.
To create a new LINE account, refer to the steps below.
To create a new LINE account with text message verification:
1. Open LINE and tap Sign up.
2. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap the arrow > OK or Send.
Note:
- For users in Thailand, you can only proceed to the next screen if you're at least 11 years old.
- For users in Korea, you can only proceed to the next screen if you're at least 14 years old and you've agreed to the Terms and Conditions of Use and Privacy Policy.
3. Enter the verification code you received via text message.
Note:
- On some Android devices, the verification code is entered automatically. In this case, skip to the next step.
- If you see a message that says "Welcome back, XXXX!" after entering the verification code, tap No, that's not me > Next.
4. Tap No, create a new account.
5. Enter a name, set a profile icon, and tap the arrow.
6. Create a password and tap the arrow.
Important: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Setting a secure password):
- Uppercase letters
- Lowercase letters
- Numbers
- Symbols
7. Choose whether to add friends from your device's contacts, then tap the arrow.
8. For users in Japan, choose whether to verify your age.
9. Confirm the "Regarding Usage of Your Information" consent screen.
Note: The Call me instead option is only available in some countries.
To create a new LINE account with the Call me instead option:
1. Open LINE and tap Sign up.
2. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap the arrow > OK or Send.
Note:
- For users in Thailand, you can only proceed to the next screen if you're at least 11 years old.
- For users in Korea, you can only proceed to the next screen if you're at least 14 years old and you've agreed to the Terms and Conditions of Use and Privacy Policy.
3. Tap Call me instead at the bottom of the verification code input screen.
4. Tap Continue.
5. After receiving the automated phone call, enter the verification code you were given.
Note: If you see a message that says "Welcome back, XXXX!" after entering the verification code, tap No, that's not me > Next.
6. Tap No, create a new account.
7. Enter a name, set a profile icon, and tap the arrow.
8. Create a password and tap the arrow.
Important: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Setting a secure password):
- Uppercase letters
- Lowercase letters
- Numbers
- Symbols
9. Choose whether to add friends from your contacts, then tap the arrow.
10. For users in Japan, choose whether to verify your age.
11. Confirm the "Regarding Usage of Your Information" consent screen.
Related Help article:
I verified my phone number, but I see someone else's name
Attention
- If you want to transfer your previous LINE account, refer to Transferring your LINE account.
- LINE account creation using a phone number was discontinued from LINE version 13.11.0.
To create a new LINE account:
1. Open LINE and tap Sign up.
2. Confirm the Terms and Conditions of Use and Privacy Policy, then select your country and tap Continue with Apple or Continue with Google.
Note:
- Please select the country you actually live in.
- For users in European Economic Area (EEA) member countries, you can only proceed to the next screen if you're at least 16 years old and you've agreed to the Privacy Policy.
3. Log in to your Apple ID or Google account.
4. Enter a name, set a profile icon, and tap the arrow.
5. Create a password and tap the arrow.
6. Choose whether to add friends from your contacts, then tap the arrow.
7. Confirm the "Regarding Usage of Your Information" consent screen.
Users that live in Hong Kong, Japan, Korea, Taiwan, or Thailand
You need a device that can receive text messages to create a LINE account. If you don't have a device that can receive text messages, you can verify your phone number with the Call me instead option if your device supports voice calls.Note:
- Even if your device can receive text messages, you will not be able to use virtual phone numbers or phone numbers that start with 050.
- Be sure to use a phone number offered by a mobile service provider.
If you're using a non-smartphone cell phone for children, you won't be able to create or use a LINE account. If you're using a smartphone for children and cannot receive text messages, either create a new LINE account with Call me instead or check your contracted plan with your mobile service provider.
Note: The above information does not apply to some countries.
AttentionTo create a new LINE account, refer to the steps below.
Creating a new LINE account with text message verification
Text message verification is a verification method that can be used on devices that can receive text messages.To create a new LINE account with text message verification:
1. Open LINE and tap Sign up.
2. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap the arrow > OK or Send.
Note:
- For users in Thailand, you can only proceed to the next screen if you're at least 11 years old.
- For users in Korea, you can only proceed to the next screen if you're at least 14 years old and you've agreed to the Terms and Conditions of Use and Privacy Policy.
3. Enter the verification code you received via text message.
Note:
- On some Android devices, the verification code is entered automatically. In this case, skip to the next step.
- If you see a message that says "Welcome back, XXXX!" after entering the verification code, tap No, that's not me > Next.
4. Tap No, create a new account.
5. Enter a name, set a profile icon, and tap the arrow.
6. Create a password and tap the arrow.
Important: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Setting a secure password):
- Uppercase letters
- Lowercase letters
- Numbers
- Symbols
7. Choose whether to add friends from your device's contacts, then tap the arrow.
8. For users in Japan, choose whether to verify your age.
9. Confirm the "Regarding Usage of Your Information" consent screen.
Creating a new LINE account with the Call me instead option
Selecting the Call me instead option on the phone number verification code input screen lets you verify your phone number by receiving an automated phone call.Note: The Call me instead option is only available in some countries.
To create a new LINE account with the Call me instead option:
1. Open LINE and tap Sign up.
2. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap the arrow > OK or Send.
Note:
- For users in Thailand, you can only proceed to the next screen if you're at least 11 years old.
- For users in Korea, you can only proceed to the next screen if you're at least 14 years old and you've agreed to the Terms and Conditions of Use and Privacy Policy.
3. Tap Call me instead at the bottom of the verification code input screen.
4. Tap Continue.
5. After receiving the automated phone call, enter the verification code you were given.
Note: If you see a message that says "Welcome back, XXXX!" after entering the verification code, tap No, that's not me > Next.
6. Tap No, create a new account.
7. Enter a name, set a profile icon, and tap the arrow.
8. Create a password and tap the arrow.
Important: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Setting a secure password):
- Uppercase letters
- Lowercase letters
- Numbers
- Symbols
9. Choose whether to add friends from your contacts, then tap the arrow.
10. For users in Japan, choose whether to verify your age.
11. Confirm the "Regarding Usage of Your Information" consent screen.
Related Help article:
I verified my phone number, but I see someone else's name
Users that live in other countries
Attention- LINE account creation using a phone number was discontinued from LINE version 13.11.0.
To create a new LINE account:
1. Open LINE and tap Sign up.
2. Confirm the Terms and Conditions of Use and Privacy Policy, then select your country and tap Continue with Apple or Continue with Google.
Note:
- Please select the country you actually live in.
- For users in European Economic Area (EEA) member countries, you can only proceed to the next screen if you're at least 16 years old and you've agreed to the Privacy Policy.
3. Log in to your Apple ID or Google account.
4. Enter a name, set a profile icon, and tap the arrow.
5. Create a password and tap the arrow.
6. Choose whether to add friends from your contacts, then tap the arrow.
7. Confirm the "Regarding Usage of Your Information" consent screen.
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You can access LINE on multiple devices by using a main device along with sub devices.
Topics covered
- About main and sub devices
- Differences between a main and sub device
- Allowing logins on sub devices
About main and sub devices:
Main device
Your main device (typically your smartphone) is the device you used to create your LINE account. On your main device, you can manage your LINE account information, such as your phone number, email address, and password. To change your main device and use the same LINE account when you change devices, you need to transfer your LINE account.
Be advised
If you register a new account using a phone number, Apple ID, or Google Account that is already verified on another main device, your previous LINE account will be automatically deleted. Please understand that we cannot restore an account after it is deleted.
Sub device
When you use the same LINE account as your main device on other devices (typically PCs or tablets), those devices are referred to as sub devices. By logging into a sub device with the LINE account information you registered on your main device, you'll be able to use the same account on both devices.
Useful info
- Logging in to LINE for PC
- Logging in to LINE for iPad
List of devices that can be used as a main or sub device
Refer to the table below for devices that can be used as a main or sub device. For example, an iPhone can only be used as a main device, and cannot be used as a sub device.
Differences between a main and sub device:
Some features are restricted when using LINE on a sub device but are available on your main device, including:
• Managing your LINE account information such as your phone number, email address, and password
• Transferring your LINE account
• Changing your Letter Sealing settings
• Backing up your chat history
Topics covered
- About main and sub devices
- Differences between a main and sub device
- Allowing logins on sub devices
About main and sub devices:
Main device
Your main device (typically your smartphone) is the device you used to create your LINE account. On your main device, you can manage your LINE account information, such as your phone number, email address, and password. To change your main device and use the same LINE account when you change devices, you need to transfer your LINE account.
Be advisedSub device
When you use the same LINE account as your main device on other devices (typically PCs or tablets), those devices are referred to as sub devices. By logging into a sub device with the LINE account information you registered on your main device, you'll be able to use the same account on both devices.
Useful info- Logging in to LINE for iPad
List of devices that can be used as a main or sub device
Refer to the table below for devices that can be used as a main or sub device. For example, an iPhone can only be used as a main device, and cannot be used as a sub device.
| Main device | Sub device | ||
|---|---|---|---|
| Smartphone | iPhone | Yes | No |
| Android | Yes | Yes | |
| Tablet | iPad | Yes | Yes |
| Android | Yes | Yes | |
| PC | Windows OS | No | Yes |
| macOS | No | Yes | |
| Chrome browser | No | Yes | |
Differences between a main and sub device:
Some features are restricted when using LINE on a sub device but are available on your main device, including:
• Managing your LINE account information such as your phone number, email address, and password
• Transferring your LINE account
• Changing your Letter Sealing settings
• Backing up your chat history
• Purchasing paid items (e.g. stickers, emoji)
Allowing logins on sub devices:
To allow logins to LINE on sub devices, refer to the steps below.
1. On your main device, tap the Home tab >
> Account.
2. Turn Allow login ON.
Allowing logins on sub devices:
To allow logins to LINE on sub devices, refer to the steps below.
1. On your main device, tap the Home tab >
> Account.2. Turn Allow login ON.
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Let us know if we can make it better.
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You can only use this feature on your main device (typically your smartphone).
Important: The contents of this article only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
To change your phone number registered to LINE, follow the steps below.
Note: If you want to change your phone number to one from a different country, refer to Changing to/registering a number from a different country.
Be advised
- With LINE, you can only register/verify one LINE account with one mobile phone number. Please be aware that registering a phone number that was already registered to another LINE account may make the original LINE account associated with that phone number inaccessible.
- You cannot change your phone number for 24 hours after transferring your LINE account for security reasons. If you want to change your phone number after transferring your LINE account, please try doing so after 24 hours.
2. Tap the Home tab >
> Account.
4. Enter your phone number and tap Next.
5. Enter the verification code you received via text message.
Note: The Call me instead option is only available in some countries.
To change your phone number, see the steps below.
1. Open LINE on the main device your account is registered to.
2. Tap the Home tab >
> Account.
3. Tap Phone number.
4. Enter your phone number and tap Next.
5. Tap Call me instead at the bottom of the verification code input screen.
6. Tap Continue.
7. After receiving the automated phone call, enter the verification code you were given.
Important: The contents of this article only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
To change your phone number registered to LINE, follow the steps below.
Note: If you want to change your phone number to one from a different country, refer to Changing to/registering a number from a different country.
Be advised- You cannot change your phone number for 24 hours after transferring your LINE account for security reasons. If you want to change your phone number after transferring your LINE account, please try doing so after 24 hours.
If you can receive text messages
1. Open LINE on the main device your account is registered to.2. Tap the Home tab >
> Account.4. Enter your phone number and tap Next.
5. Enter the verification code you received via text message.
If you can't receive text messages
If you can't receive text messages, you can change your phone number with the Call me instead option.Note: The Call me instead option is only available in some countries.
To change your phone number, see the steps below.
1. Open LINE on the main device your account is registered to.
2. Tap the Home tab >
> Account.3. Tap Phone number.
4. Enter your phone number and tap Next.
5. Tap Call me instead at the bottom of the verification code input screen.
6. Tap Continue.
7. After receiving the automated phone call, enter the verification code you were given.
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Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
You can only use this feature on your main device (typically your smartphone).
To change to/register a phone number from a different country, see the steps below.
Be advised
- The information covered in this Help article is aimed at users who want to change to or register a phone number from Hong Kong, Japan, Korea, Taiwan, or Thailand.
- You cannot change to or register a phone number from a country/region other than those listed above.
Useful info
You will need to enter your email address and password for steps 9 and 10. To avoid forgetting the email address and password you registered in step 1, we recommend writing them down.
1. On the main device your LINE account is registered to, register an email address and a password.
2. Back up your chat history.
3. Uninstall the LINE app.
4. Reinstall the LINE app.
5. Open LINE and tap Log in.
Note: If you're using an Android device, tap Main device > OK.
6. Tap Log in with another method > Log in with phone number.
7. Enter your country and phone number you want to change to, then check the Terms and Conditions of Use and Privacy Policy and tap
> OK or Send.
8. Enter the verification code you received via text message.
Note:
- On some Android devices, the verification code is entered automatically. In this case, skip to the next step.
- If you see a message that says "Welcome back, XXXX!" after entering the verification code, tap No, that's not me > Continue.
9. On the "Do you already have an account?" screen, tap Yes, transfer my account.
10. Select a login method, enter the phone number or email address registered to your account, and tap.
Note: If you're not currently using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand, you can only enter an email address.
11. Enter your password and tap.
Note: If you forgot your password, see [When transferring your LINE account] If you forgot your password.
12. Confirm the account that is displayed and tap Log in.
13. Choose whether or not to configure other settings.
Note: Depending on the country, additional confirmation or verification may be required.
Note: The Call me instead option is only available in some countries.
Useful info
You will need to enter your email address and password for steps 11 and 12. To avoid forgetting the email address and password you registered in step 1, we recommend writing them down.
1. On the main device your LINE account is registered to, register an email address and a password.
2. Back up your chat history.
3. Uninstall the LINE app.
4. Reinstall the LINE app.
5. Open LINE and tap Log in.
Note: If you're using an Android device, tap Main device > OK.
6. Tap Log in with another method > Log in with phone number.
7. Enter your country and phone number you want to change to, then check the Terms and Conditions of Use and Privacy Policy and tap
> OK or Send.
8. Tap Call me instead at the bottom of the verification code input screen.
9. Tap Continue.
10. After receiving the automated phone call, enter the verification code you were given.
Note: If you see a message that says "Welcome back, XXXX!" after entering the verification code, tap No, that's not me > Continue.
11. On the "Do you already have an account?" screen, tap Yes, transfer my account.
12. Select a login method, enter the phone number or email address registered to your account, and tap.
Note: If you're not currently using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand, you can only enter an email address.
13. Enter your password and tap.
Note: If you forgot your password, see [When transferring your LINE account] If you forgot your password.
14. Confirm the account that is displayed and tap Log in.
15. Choose whether or not to configure other settings.
Note: Depending on the country, additional confirmation or verification may be required.
To change to/register a phone number from a different country, see the steps below.
Be advised- You cannot change to or register a phone number from a country/region other than those listed above.
If you can receive text messages
Useful info2. Back up your chat history.
3. Uninstall the LINE app.
4. Reinstall the LINE app.
5. Open LINE and tap Log in.
Note: If you're using an Android device, tap Main device > OK.
6. Tap Log in with another method > Log in with phone number.
7. Enter your country and phone number you want to change to, then check the Terms and Conditions of Use and Privacy Policy and tap
> OK or Send.8. Enter the verification code you received via text message.
Note:
- On some Android devices, the verification code is entered automatically. In this case, skip to the next step.
- If you see a message that says "Welcome back, XXXX!" after entering the verification code, tap No, that's not me > Continue.
9. On the "Do you already have an account?" screen, tap Yes, transfer my account.
10. Select a login method, enter the phone number or email address registered to your account, and tap
.Note: If you're not currently using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand, you can only enter an email address.
11. Enter your password and tap
.Note: If you forgot your password, see [When transferring your LINE account] If you forgot your password.
12. Confirm the account that is displayed and tap Log in.
13. Choose whether or not to configure other settings.
Note: Depending on the country, additional confirmation or verification may be required.
If you can't receive text messages
You can change/register your phone number with the Call me instead option.Note: The Call me instead option is only available in some countries.
Useful info2. Back up your chat history.
3. Uninstall the LINE app.
4. Reinstall the LINE app.
5. Open LINE and tap Log in.
Note: If you're using an Android device, tap Main device > OK.
6. Tap Log in with another method > Log in with phone number.
7. Enter your country and phone number you want to change to, then check the Terms and Conditions of Use and Privacy Policy and tap
> OK or Send.8. Tap Call me instead at the bottom of the verification code input screen.
9. Tap Continue.
10. After receiving the automated phone call, enter the verification code you were given.
Note: If you see a message that says "Welcome back, XXXX!" after entering the verification code, tap No, that's not me > Continue.
11. On the "Do you already have an account?" screen, tap Yes, transfer my account.
12. Select a login method, enter the phone number or email address registered to your account, and tap
.Note: If you're not currently using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand, you can only enter an email address.
13. Enter your password and tap
.Note: If you forgot your password, see [When transferring your LINE account] If you forgot your password.
14. Confirm the account that is displayed and tap Log in.
15. Choose whether or not to configure other settings.
Note: Depending on the country, additional confirmation or verification may be required.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
You can only use this feature on your main device (typically your smartphone).
Topics covered
- If you forgot your password
- Registering/checking/changing your password
- Registering/checking/changing your email address
- [When transferring your LINE account] If a message saying a registered email address is required appears
If you forgot your password:
If you forgot your password, see the information below that corresponds to your situation. You can change your registered password, but for security reasons you cannot view your current password.
If you have a device that can send and receive messages on LINE
Change your password by following the steps in Changing your password.
If you don't have a device that can send and receive messages on LINE
Note: The contents of this section only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
You can change your password if you have an email address registered to LINE and can still use that email address.
Be advised
If no email address is registered with your LINE account, or if you can no longer use your registered email address, you will not be able to reset your password or transfer your LINE account.
You may, however, be able to transfer your LINE account if:
- You're using LINE for PC with a LINE account that was created on a smartphone, and you can confirm the registered email address by clicking
> Settings > Profile.
- You've linked it with an Apple ID or Google account. In this case, see scenario No. 9 in I'm having issues when transferring my LINE account.
To reset your password:
1. Open LINE on your new main device and tap Log in.
Note: If you're using an Android device, tap Main device > OK.
2. Tap Log in with another method > Log in with phone number.
3. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap > OK or Send.
4. Enter the verification code you received via text message.
Note: On some Android devices, the verification code is entered automatically. In this case, skip to the next step.
5. Tap Yes, that's my account.
Note: Or tap No, that's not me > Yes, transfer my account > Log in with previous number or Log in with email address, and enter your registered information.
6. Tap Forgot your password?
7. Enter the email address registered to your LINE account, then tap OK or Send.
8. Check the email that was sent to the address you entered.
9. After checking the email, return to the LINE app, put a check next to "I have confirmed the password reset email," and tap Continue.
10. Create a password and tap > OK.
Useful info
Registering/checking/changing your password:
Be advised
- Your current password cannot be viewed to keep it secure.
- If you don't know your password, please change it.
- For security reasons, you cannot change your password for 24 hours after transferring your LINE account.
Attention
You will not be able to restore your chat history with Premium Backup if you:
- Reset the password on your device while transferring your LINE account.
- Don't have access to your previous device and don't know your password.
- Premium Backup is only available to LYP Premium (Japan) or LINE Premium (Thailand) members.
When you create a LINE account, you'll be asked to register a password. To check whether a password is registered to your current LINE account, tap the Home tab > > Account on your main device.
If a password hasn't been registered, we suggest doing so, as it may be required to transfer your LINE account.
For security reasons, you can't check your registered password once it's set. If you forgot your password, your only option is to change it.
Note: If you don't have a device that can send and receive messages on LINE, you'll need the email address that was previously registered to your LINE account to change your password. If you didn't register an email address beforehand, you won't be able to change it.
2. Tap the Home tab > > Account.
3. Tap Password.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode or biometric information (e.g. fingerprint, face). Do not use the password registered to your LINE account.
4. Enter your new password twice, then tap Change password.
Note: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Making a secure password):
- Uppercase letters
- Lowercase letters
- Numbers
- Symbols
Registering/checking/changing your email address:
Be advised
- You can only register, check, or change your email address when you have a device that can send and receive messages on LINE.
- You cannot register or change your email address for 24 hours after transferring your LINE account for security reasons.
2. Tap the Home tab > > Account > Email address.
3. Enter an email address, then tap Next.
4. Enter the verification code or tap the URL in the email sent to the email address you entered.
Note: If you can't register your email address, make sure you didn't enter any blank spaces.
If you don't receive the email to confirm your email address registration, see I'm not receiving the password reset or email address registration completion email.
2. Tap the Home tab > > Account.
2. Tap the Home tab > > Account.
3. Tap Email address > Change your email.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode, PIN code, or biometric authentication (e.g. fingerprint, face). Do not use the password registered to your LINE account.
4. Enter a new email address, then tap Next.
5. Enter the verification code or tap the URL in the email sent to the email address you entered.
Note:
- If you can't register your email address, make sure you didn't enter any blank spaces.
- If you've set a passcode, Touch ID, or Face ID on your device, you need to unlock it when you change your email address.
If you don't receive the email to confirm your email address registration, see I'm not receiving the password reset or email address registration completion email.
[When transferring your LINE account] If a message saying a registered email address is required appears:
When transferring your account, if a password is not registered or if you tap Forgot your password? and an email address is not registered, a pop-up message will prompt you to register an email address.
• Registering an email address
• Changing your password
If you've linked an Apple ID or Google account:
Transfer your LINE account by referring to scenario No. 9 in I'm having issues when transferring my LINE account.
If you haven't linked a Google account or Apple ID:
You will not be able to transfer your LINE account. In this case, please create a new LINE account.
Topics covered
- If you forgot your password
- Registering/checking/changing your password
- Registering/checking/changing your email address
- [When transferring your LINE account] If a message saying a registered email address is required appears
If you forgot your password:
If you forgot your password, see the information below that corresponds to your situation. You can change your registered password, but for security reasons you cannot view your current password.
If you have a device that can send and receive messages on LINE
Change your password by following the steps in Changing your password.
If you don't have a device that can send and receive messages on LINE
Note: The contents of this section only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
You can change your password if you have an email address registered to LINE and can still use that email address.
Be advised
You may, however, be able to transfer your LINE account if:
- You're using LINE for PC with a LINE account that was created on a smartphone, and you can confirm the registered email address by clicking
> Settings > Profile.- You've linked it with an Apple ID or Google account. In this case, see scenario No. 9 in I'm having issues when transferring my LINE account.
To reset your password:
1. Open LINE on your new main device and tap Log in.
Note: If you're using an Android device, tap Main device > OK.
2. Tap Log in with another method > Log in with phone number.
3. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap
> OK or Send.4. Enter the verification code you received via text message.
Note: On some Android devices, the verification code is entered automatically. In this case, skip to the next step.
5. Tap Yes, that's my account.
Note: Or tap No, that's not me > Yes, transfer my account > Log in with previous number or Log in with email address, and enter your registered information.
6. Tap Forgot your password?
7. Enter the email address registered to your LINE account, then tap OK or Send.
8. Check the email that was sent to the address you entered.
9. After checking the email, return to the LINE app, put a check next to "I have confirmed the password reset email," and tap Continue.
10. Create a password and tap
> OK.
Useful info
For LINE version 14.8.0 or later
If you stop in the middle of transferring your LINE account after resetting your password, you will need to reset it again. If you see a message saying "The email address you entered isn't registered to your LINE account" at step 7, tapping Forgot your email address? will let you check part of your registered email address. Please refer to the hint and try another email address you think may be registered.For versions of LINE earlier than 14.8.0
If you still see the message “Incorrect password entered. Please try again” after resetting your password, the email address registered with the account you’re trying to transfer may differ from the one you entered in step 7 above.Registering/checking/changing your password:
Be advised
- If you don't know your password, please change it.
- For security reasons, you cannot change your password for 24 hours after transferring your LINE account.
Registering/checking your password
Attention
- Reset the password on your device while transferring your LINE account.
- Don't have access to your previous device and don't know your password.
- Premium Backup is only available to LYP Premium (Japan) or LINE Premium (Thailand) members.
When you create a LINE account, you'll be asked to register a password. To check whether a password is registered to your current LINE account, tap the Home tab >
> Account on your main device.If a password hasn't been registered, we suggest doing so, as it may be required to transfer your LINE account.
For security reasons, you can't check your registered password once it's set. If you forgot your password, your only option is to change it.
Note: If you don't have a device that can send and receive messages on LINE, you'll need the email address that was previously registered to your LINE account to change your password. If you didn't register an email address beforehand, you won't be able to change it.
Changing your password
1. Open LINE from the main device you can access LINE on.2. Tap the Home tab >
> Account.3. Tap Password.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode or biometric information (e.g. fingerprint, face). Do not use the password registered to your LINE account.
4. Enter your new password twice, then tap Change password.
Note: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Making a secure password):
- Uppercase letters
- Lowercase letters
- Numbers
- Symbols
Registering/checking/changing your email address:
Be advised
- You cannot register or change your email address for 24 hours after transferring your LINE account for security reasons.
Registering an email address
1. Open LINE on the main device your LINE account is registered to.2. Tap the Home tab >
> Account > Email address.3. Enter an email address, then tap Next.
4. Enter the verification code or tap the URL in the email sent to the email address you entered.
Note: If you can't register your email address, make sure you didn't enter any blank spaces.
If you don't receive the email to confirm your email address registration, see I'm not receiving the password reset or email address registration completion email.
Checking your registered email address
1. Open LINE on the main device your LINE account is registered to.2. Tap the Home tab >
> Account.Changing your email address
1. Open LINE on the main device your LINE account is registered to.2. Tap the Home tab >
> Account.3. Tap Email address > Change your email.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode, PIN code, or biometric authentication (e.g. fingerprint, face). Do not use the password registered to your LINE account.
4. Enter a new email address, then tap Next.
5. Enter the verification code or tap the URL in the email sent to the email address you entered.
Note:
- If you can't register your email address, make sure you didn't enter any blank spaces.
- If you've set a passcode, Touch ID, or Face ID on your device, you need to unlock it when you change your email address.
If you don't receive the email to confirm your email address registration, see I'm not receiving the password reset or email address registration completion email.
[When transferring your LINE account] If a message saying a registered email address is required appears:
When transferring your account, if a password is not registered or if you tap Forgot your password? and an email address is not registered, a pop-up message will prompt you to register an email address.
If you have a device that can send and receive messages on LINE
Try transferring your account again after registering an email address and changing your password.• Registering an email address
• Changing your password
If you don't have a device that can send and receive messages on LINE
The device you can use your LINE account on is needed to register, change, or check your email address. If you no longer have the device you can access LINE on, refer to the following sections.If you've linked an Apple ID or Google account:
Transfer your LINE account by referring to scenario No. 9 in I'm having issues when transferring my LINE account.
If you haven't linked a Google account or Apple ID:
You will not be able to transfer your LINE account. In this case, please create a new LINE account.
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If LINE cannot be used because age restrictions are applied (e.g. on your child's device), you can change the age restriction setting for apps. To do so, follow the steps below.
To change the age restriction setting:
1. On your device, tap Settings.
2. Tap Screen Time > Content & Privacy Restrictions.
3. Tap App Store, Media, Web, & Games > Apps.
4. Select the appropriate option (e.g. 12+)
Note: If you're asked for a Screen Time Passcode, please enter the passcode set on the device.
If you don't know the passcode you're asked to enter when changing the age restriction setting, please refer to the following Apple Support page.
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When setting a password, it's important for it to be secure and difficult for other people to guess.
To set a secure password, make sure it:
• Is a complex combination of upper and lowercase letters, numbers, and symbols.
• Doesn't use personal information, such as:
- Your nickname or initials.
- The name of a child or pet.
- A birthday or anniversary of you or a loved one.
- Your address.
• Doesn't use typical strings of characters or words, such as:
- Easy to guess words or phrases (e.g. "password" or "iloveyou").
- Consecutive letters or numbers (e.g. "123456" or "abc123").
- Strings that follow the keyboard layout (e.g. "qwerty" or "1q2w3e").
Note: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types: uppercase letters, lowercase letters, numbers, and symbols.
For the best online security, make sure to set a different passcode/password for each online service you use. Please set different passwords for each internet service to manage them more securely.
Making use of software and OS features to manage your passwords is another way to achieve secure password creation and management. You can get a complex password with ease and peace of mind by using a software feature to automatically generate a password.
If you use software to manage your passwords, you can use all different passwords for each service without the burden of remembering them.
To set a secure password, make sure it:
• Is a complex combination of upper and lowercase letters, numbers, and symbols.
• Doesn't use personal information, such as:
- Your nickname or initials.
- The name of a child or pet.
- A birthday or anniversary of you or a loved one.
- Your address.
• Doesn't use typical strings of characters or words, such as:
- Easy to guess words or phrases (e.g. "password" or "iloveyou").
- Consecutive letters or numbers (e.g. "123456" or "abc123").
- Strings that follow the keyboard layout (e.g. "qwerty" or "1q2w3e").
Note: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types: uppercase letters, lowercase letters, numbers, and symbols.
For the best online security, make sure to set a different passcode/password for each online service you use. Please set different passwords for each internet service to manage them more securely.
Making use of software and OS features to manage your passwords is another way to achieve secure password creation and management. You can get a complex password with ease and peace of mind by using a software feature to automatically generate a password.
If you use software to manage your passwords, you can use all different passwords for each service without the burden of remembering them.
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Let us know if we can make it better.
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Important: Phone number registration only applies to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
A phone number, email address, Apple ID, or Google account cannot be registered to more than one LINE account at the same time. When you register the same information to a new account, it is removed from the account it was previously used with.
To use a LINE account, you need to register at least one of the following pieces of information.
• Phone number
• Apple ID
• Google account
Be advised
- If all of the above registered information is removed from your LINE account, your account will become inaccessible. Once this happens, your account's data, including your friends, groups, and chat history, cannot be restored.
- Even if you contact us, we are unable to restore this data.
Take care not to use the same information registered to an account you're currently using if you make a new account on another device.
If your LINE account is no longer accessible because all of your registered information has been removed, please use a new LINE account or the one you're currently logged in to.
Note: Only one LINE account is meant to be used per device.
If you want to create multiple LINE accounts, you need to register them with different information and use them on separate devices.
A phone number, email address, Apple ID, or Google account cannot be registered to more than one LINE account at the same time. When you register the same information to a new account, it is removed from the account it was previously used with.
To use a LINE account, you need to register at least one of the following pieces of information.
• Phone number
• Apple ID
• Google account
Be advised
- Even if you contact us, we are unable to restore this data.
If your LINE account is no longer accessible because all of your registered information has been removed, please use a new LINE account or the one you're currently logged in to.
Note: Only one LINE account is meant to be used per device.
If you want to create multiple LINE accounts, you need to register them with different information and use them on separate devices.
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